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Security Information |
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I worry about using my credit card online. Is my transaction safe?
Protecting your information is a priority at Experian. Experian utilizes Secure Sockets Layer (SSL) technology to protect all personal information including your card number, name and address when ordering a report from our web. By using SSL, only Experian is allowed to read your information. To confirm that your connection is secure, simply look at the lower right-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure. We designed our web site with multiple layers of security. We utilize state-of-the-art software solutions to prevent unauthorized access and improper use of our site. For your added protection, we never store any credit, financial or real estate information on our web server. <Back |
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Can I order over the phone?
Unfortunately, we can only accept orders via the Web site. <Back |
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What about my privacy?
At Experian, we are committed to protecting your privacy. User information is only used to support AutoCheck services we provide to you. This use includes, but is not limited to order fulfillment, customer service, billing, collections and other similar activities conducted by Experian or by an agent of Experian. Except as noted otherwise, user information will not be shared with third parties for any purpose. <Back |
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What about my credit card information?
Experian keeps the credit card information you enter through AutoCheck secure sockets layer (SSL) technology. Credit card information is never displayed or saved on the AutoCheck server. It is used solely to complete AutoCheck transactions. Other than verifying credit card information, Experian will never willfully disclose credit card information to any third party for any purpose. Feel free to review Experian's Privacy Policy. <Back |
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Who do I contact if I have difficulty in obtaining my report?
First, please verify that the VIN you entered is correct and that your credit card information is valid. If there is still a problem, please contact us at customersupport@experian.com. We are available Monday through Friday from 8:00am to 5:00pm CST. <Back |
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How do I read an AutoCheck Vehicle History Report?
The AutoCheck report is separated into six sections:
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