AutoCheck Vehicle History Reports

How long does it take to get a report and how do I get it?
The report is delivered on screen to you immediately after you purchase it. You will also get an email with an HTML version of the report.

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What do I do if I have difficulty in obtaining my report?
First, please verify that the VIN you entered is correct and that your credit card information is valid. If there is still a problem, please contact us (the AutoCheck customer service team) at customersupport@experian.com. We are available to assist you Monday through Friday from 8:00am to 5:00pm CST. For email inquiries sent over the weekend, we will respond to you as quickly as we can.

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What type of information does AutoCheck provide?
AutoCheck provides information about the vehicle's title, registration and usage history. Each report displays the results of our comprehensive search for salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and gray market vehicles (vehicles manufactured for non-U.S. markets that may not comply with emission and/or safety standards - does not include imports originally made for the U.S. market.). AutoCheck also looks for lemon vehicles; vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; and loan/liens that represent ownership interests or unpaid judgments. AutoCheck reports on accident damage when that information is provided to it.

Additionally, AutoCheck vehicle history reports exclusively feature AutoCheck Score, which allows you to quickly and easily evaluate all of the vehicle's history data in one convenient score.

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What type of information does AutoCheck NOT provide?
AutoCheck does not provide the names of or information pertaining to a vehicle's previous owner(s). The federal Driver's Privacy Protection Act (DPPA) prohibits the release of such information for non-permitted uses. AutoCheck may not provide information on every accident a vehicle has been in.

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What is AutoCheck Score?
Experian's AutoCheck vehicle history reports feature AutoCheck Score - a rating that allows you to quickly and easily evaluate all of the vehicle's history data using one convenient score. Using its patent-pending methods, AutoCheck vehicle history reports provide a unique AutoCheck Score based on a 100-point scale for each vehicle. Also, use the AutoCheck Score to compare other vehicles you are considering so you can buy with confidence.

Key Factors Affecting the AutoCheck Score
  • Age - The age of the vehicle at the time the report was run.
  • Mileage - The number of miles reported for the vehicle at the time the report was run. Mileage is reported periodically to the various agencies from which we compile our data.
  • Vehicle Class - AutoCheck vehicle history reports utilize vehicle classes supplied by Automotive News. This list of vehicle makes and models is published annually and is recognized as an industry standard. Examples of vehicle classes include "Sport utility - entry level" and "Mid-range cars - standard".
  • AutoCheck Buyback Protection - A vehicle qualifies for AutoCheck Buyback Protection if a certain title brand is found after the vehicle is reported to be free of the brand.
  • Number of Owners - The number of owners reported for the vehicle to the agencies from which we compile our data.
  • Vehicle Use & Events - Other factors like taxi use, accidents and theft history also affect the AutoCheck Score.

AutoCheck vehicle history reports also provide you with an AutoCheck Score range for vehicles similar in age and class as yours. The AutoCheck Score range allows you to compare your specific vehicle's AutoCheck Score against other vehicles to see how it measures up.

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Where does AutoCheck's history information come from?
Information provided in an AutoCheck report comes from hundreds of data sources. These include: State Departments of Motor Vehicles (DMV), auto auctions, Canadian Motor Vehicle Departments, consumer protection agencies, auto dealers and other state agencies. All data acquired from these sources meet either the federally mandated Drivers Privacy Protection Act (DPPA) and/or other industry guidelines.

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What does "no history found" indicate?
"No History Found" indicates that AutoCheck found no information in that category at that particular point in time. This could mean that we have not yet received that data or it could be an indication of a problem free condition. Vehicles that most often have "no history" available are newer, so we may not yet have received any information.

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My vehicle was manufactured for non-US or Canadian markets. Can I get a report for it?
No, since AutoCheck only reports on vehicles manufactured for U.S. or Canadian markets.

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Can I get a report for my heavy duty truck? (or motor home, motorcycle, snowmobile)
No, since AutoCheck only reports cars and light trucks.

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