AutoCheck Vehicle History Reports

I have a question about the data on a specific report. What do I do?
Contact our responsive customer service department for help with your issue.



What if the VIN on the vehicle is not 17 characters long?
If your VIN is still less than 17 characters long, the vehicle is most likely a pre-1981 vehicle. AutoCheck does not provide information on pre-1981 vehicles.



How long does it take to get a report and how do I get it?
The report is delivered on screen to you immediately after you order it. You have 90 days to use the report via the AutoCheckmembers.com Web site and FreeLink or any other method without being billed for that same VIN a second time. If you run the same VIN after 90 days you will be billed again with an additional 90 day usage right period.



My report is not printing properly. The AutoCheck Score numbers and some of the text look grayed out and the formatting looks off. How can I fix this?
You may need to change the settings in your browser. Make sure that your Internet browser is set to print background colors and graphics. In Internet Explorer, go to Tools, then to Internet Options. Once there, click the “Advanced” tab. Scroll down to the “Printing” section and be sure that the “print background colors and images” box is checked. Then save your changes, and reprint your reports.



What type of information does AutoCheck provide?
AutoCheck provides information about the vehicle's title, registration and usage history. Each report displays the results from our database: salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and grey market vehicles. AutoCheck also provides information on lemon vehicles; or those designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; and loans/liens that represent ownership interests or unpaid judgments. Auto Check reports on accident damage when that information is reported to AutoCheck.

AutoCheck also provides an AutoCheck Score for most vehicles. The AutoCheck Score consolidates AutoCheck data into an easy-to-understand “score” which helps you better interpret and explain vehicle history events to your customers.



What type of information does AutoCheck NOT provide?
AutoCheck does not provide the names of or information pertaining to a vehicle's previous owner(s). The federal Driver's Privacy Protection Act (DPPA) prohibits the release of such information for non-permitted uses. AutoCheck may not provide information on every accident a vehicle has been in.



Where does AutoCheck's history information come from?
Information provided in an AutoCheck report comes from hundreds of data sources. These include: State Departments of Motor Vehicles (DMV), auto auctions, Canadian Motor Vehicle Departments, consumer protection agencies, auto dealers and other state and federal agencies. All data acquired from these sources meet either the federally mandated Driver's Privacy Protection Act (DPPA) and/or other industry guidelines.



How do I read an AutoCheck Vehicle History Report?
The AutoCheck report is separated into several sections:
Summary - This section provides information from the VIN such as year, make, model and vehicle class. AutoCheck also calculates the number of previous owners based on title and registration information.
Title and ProblemCheck - This section reports potential problems associated with the vehicle title. Some of the problems include abandoned, damaged, fire damage, junk or scrapped, odometer problem, rebuilt, salvage, and water damage. It also reports on similar potential problems from independent sources, including NHTSA crash test vehicle, wholesale auto auctions, police and fire departments and salvage auctions.
OdometerCheck - This section reports all mileage readings from the state or other independent sources. It also flags any odometer rollback or rollover based on AutoCheck's odometer rollback logic.
Vehicle Use and Event Check - This section reports additional vehicle uses and other events, including accident events, corrected or duplicated titles, emission/safety inspections, fleet, lease, rental, taxi and livery use, government use, and police use.
Full History - This section reports the complete vehicle history in chronological order. Any problem or discrepancy event is highlighted for alert.




What does "No History Found" indicate?
“No History Found” indicates that AutoCheck found no information in that category at that particular point in time. This could mean that we have not yet received that data. Vehicles for which AutoCheck does not have history available are typically newer.



I have a vehicle that was manufactured for non-US or Canadian markets. Can I get a report for it?
AutoCheck reports on vehicles that have been registered/titled in the US or Canada. For example a vehicle that was manufactured for the European market and then imported to the US and subsequently registered will have a vehicle history report for the US information.



I have a heavy duty truck (or motor home, motorcycle, snowmobile). Can I get a report for it?
No. AutoCheck only reports on cars and light trucks.