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Vehicle Buyback Protection

What is AutoCheck Buyback Protection?

AutoCheck Buyback Protection is a policy that will compensate you by buying back your vehicle under certain circumstances: if the AutoCheck vehicle history report you purchased or received from a dealer has missed a state title brand, when a title brand was reported by the state and provided to Experian, and prior to the date the vehicle history report was run.  The purchase price is up to 110% of the NADAguides.com published retail value PLUS up to $500 in aftermarket accessories.

 

Buyback protection only applies to state reported title brands.  It doesn’t apply to accidents or other negative records reported by commercial data sources.

 

How Does AutoCheck Buyback Protection Work?

AutoCheck Buyback Protection is available at no extra cost if you bought an AutoCheck vehicle history report or received one from your dealer and purchased a qualifying vehicle.  You can register for Buyback Protection only after you have purchased your vehicle.  To take advantage of Buyback Protection follow these steps:

 

1. Purchase an AutoCheck vehicle history report(s) or receive one from your dealer.

  • Check the first page of the vehicle history report for the symbol indicating the vehicle is eligible for Buyback protection. Review the Buyback terms and conditions.
  • Note: The badge qualifies you to register for buyback protection, but only a missed state title brand reported to Experian prior to the date AutoCheck was run will entitle you to a buyback payment.  A missed record from a commercial data source will not entitle you to a buyback payment.  Not all records are reported to AutoCheck.

2. Save an electronic or printed copy of your AutoCheck vehicle history report

3. Purchase a vehicle that shows it’s eligible for Buyback protection on the AutoCheck vehicle history report.  Congratulations on your new vehicle!

4. Register your vehicle for Buyback protection within 90 days of the date you purchased your vehicle.

  • You must be signed in to AutoCheck.com to register for Buyback Protection.  If you don’t have an AutoCheck account, you can easily create one.

5. If a title brand was missed and then is discovered on your vehicle within one year of the date on the AutoCheck report, and it was reported to Experian prior to the date on AutoCheck report, submit a Buyback protection claim form and send to Experian.  


What's Covered?

Buyback protection provides a full year of coverage to protect you from state title brands that we may have missed on an AutoCheck vehicle history report.  If a title brand from the states’ Department of Motor Vehicles was reported to Experian and is missing from AutoCheck prior to the date you ran the report, we will refund the vehicle purchase price up to 110% of the NADAguides.com published retail value, plus up to $500 in aftermarket accessories.  Review Buyback Protection terms and conditions to learn what is covered and how the claim process works.  Serious, negative records reported by other commercial data sources, such as accidents, insurance loss or odometer rollback are not covered under Buyback protection.


Some of the most common state title brand problems that are covered by Buyback Protection, subject to the AutoCheck Buyback terms and conditions, are listed below.


  • Scrapped or destroyed
  • Damaged or Collision
  • Dismantled, rebuilt or reconstructed
  • Storm damage
  • Fire damage
  • Lemon 
  • Odometer – not actual mileage or exceeds mechanical limits

What's Not Covered?

Commercial data sources can report records that are similar to state title brands, but if these are missed on AutoCheck they are not covered by Buyback protection.  In AutoCheck’s Detailed Vehicle History section, the Data Source for state title brands is always “Motor Vehicle Department.” Commercial data sources may list the Data Source as “Auto Insurance Source” or “Auto Auction.“  

 

 

Example of a record covered under Buyback protection:

 

 

 

Example of a record not covered under Buyback protection:

  

 

What makes Buyback Protection different?

See how Buyback Protection is different from the promises made by other vehicle history report "guarantees":


Coverage/Feature: Are aftermarket items covered?
Other Guarantee: No. Anything on your car that was not part of the car when it was manufactured will not be covered.
AutoCheck Buyback Protection: Yes. Up to $500 of items such as warranties and installed accessories are covered.

Coverage/Feature: Is arbitrary cancellation prohibited?
Other Guarantee: No. The guarantee can be cancelled at any time at the company's option.
AutoCheck Buyback Protection: Yes. Experian stands behind the AutoCheck Buyback Protection program, and pledges to honor all current and future Buyback Protection claims subject to the terms and conditions.

AutoCheck Buyback Protection is available at no extra cost on registered, qualified vehicles if a certain title brand is found after the vehicle is reported to be free of the brand.  It's simple: we miss a state title brand that was reported to Experian prior to when you obtained an AutoCheck report, we buy it back.  


Register for Buyback Protection

You must be signed in to register for Buyback Protection »

Don't have an AutoCheck account? Create one now »


Make a Claim

For your convenience, we've provided a basic overview of the criteria you must meet in order to submit a claim form. See the AutoCheck Buyback Protection terms and conditions which govern any specific claim.

  • You must own the vehicle at the time you make the claim.
  • You must complete and submit a claim form as well as provide a complete copy of the AutoCheck vehicle history report.
  • The AutoCheck report must have been run prior to the purchase of the vehicle.
  • AutoCheck Buyback Protection expires one year after the date on the AutoCheck report.
  • You must provide proof of ownership of the vehicle as described in the AutoCheck Buyback Protection terms and conditions.
  • You must provide a copy of the front and back of the Branded Title, certified by the issuing state DMV.
  • The Branded Title must have been issued at least 60 days prior to the date the AutoCheck VHR report was run.
  • You must have registered for AutoCheck Buyback Protection within 90 days of the date you purchased the vehicle.
  • You must complete and mail the Buyback Protection claim form.

Mail completed claim form and all other required documentation to:

AutoCheck Buyback Protection
c/o: Experian Automotive
955 American Lane
Schaumburg, IL 60173

 


 What happens next?

When Experian receives your claim, an acknowledgement will be emailed within 2 business days.  The average claim review process takes 4 – 6 weeks.  

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