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Frequently Asked Questions about AutoCheck® vehicle history reports

 
I forgot my AutoCheck.com password. How do I reset it?
A password is required to access the AutoCheck.com site. Please go to the Account Sign In page and click on the “Forgot Password” link. You will be asked to submit the email address associated with your AutoCheck account. Instructions on how to reset your password will be sent to that email address.
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How do I access my AutoCheck® vehicle history report?
All of your purchased reports can be viewed online via your VHR dashboard for the duration of your subscription term. If your subscription expires, then simply click on “Activate” from within your dashboard to renew your subscription and restore access to your reports.
dashboard activate sample

If you purchased a report without a VIN simply sign in to your account and enter a VIN or license plate number anywhere you see a VIN Check box on the site.
VIN check
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Will my AutoCheck subscription automatically renew?
No: Your credit card will be charged only when you purchase your subscription or choose to renew or extend your subscription. If your account expires we will keep your VIN history safe and locked away in case you wish to access them again once you reactivate your account.
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How do I sign into AutoCheck as a returning customer?
To sign in to your account click on “AutoCheck Subscriber? Sign In” in the top right hand corner of the site. Be sure to use the email address associated with your AutoCheck account. If you forgot your password simply click on “forgot your password?” and you’ll receive an email that will direct you on how to reset your password.
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I subscribed to Unlimited Reports but the site won’t let me access VINs that I’ve run before.
Your subscription may have expired. From your VHR Dashboard click on “Activate” to select a report plan and renew your subscription.
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Where can I learn more about Buyback Protection?
Learn more about Buyback Protection including what it is, what it covers and how to take advantage of it on our Buyback Protection information page »
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Can I buy a report if I don't know the vehicle's VIN or license plate?
Yes! Many of our customers like to purchase Unlimited Reports before they visit the Auto Dealership so that they can enter VINs while they shop the lot. Simply choose your preferred report plan and complete checkout. When you’re ready to run a report, sign in and enter a VIN or U.S. license plate to get the report. Download our mobile app to make it easy to run VINs on the go »
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What type of information does AutoCheck provide?
AutoCheck provides information about the vehicle's title, registration and usage history. Each report displays the results of our comprehensive search for salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and gray market vehicles. AutoCheck also looks for lemon vehicles; vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; and loan/liens that represent ownership interests or unpaid judgments. AutoCheck reports on accident damage when that information is provided to it. AutoCheck does NOT provide the names of or information pertaining to a vehicle's previous owner(s). AutoCheck may not provide information on every accident in which a vehicle may have been involved. Learn more about our data sources »
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Can I view a sample report?
Yes, you can: View a sample report »
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What is the patented AutoCheck Score™?
The AutoCheck Score helps predict the likelihood the car will be on the road in 5 years. Only AutoCheck has the patented AutoCheck Score to help you assess a vehicle's predicted reliability and compare it to similar cars in its class. This information helps to:

  • Compare vehicles of similar class and age based on a scale of 1 to 100
  • Predict the reliability your car will be on the road in 5 years
  • Understand a vehicle’s reliability as it pertains to vehicle’s age, number of owners and accidents
  • Lower the risk of buying a vehicle with undetected problems.

More information on the AutoCheck Score »
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Where does AutoCheck's vehicle history data come from?
Information provided in an AutoCheck vehicle history report comes from hundreds of data sources. These include: state departments of motor vehicles (DMVs), auto auctions, Canadian motor vehicle departments, consumer protection agencies, auto dealers and other state agencies. All data acquired from these sources meet either the federally mandated Drivers Privacy Protection Act (DPPA) and/or other industry guidelines. More information on AutoCheck vehicle history data »
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When I enter my VIN or license plate I receive a "no history found" message – what does this mean?
A "No Records Found" message means that our vehicle history data search found no information in that category at this point in time. It could mean that the car was manufactured before 1981 and it doesn't have the vehicle information number (VIN) we need to find the answers you're looking for. It could also mean that the car is so new that there are no records currently on file. Check back soon, once it's had some time on the road.
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Can I get a vehicle history report for a vehicle manufactured for a market outside the United States or Canada?
Not at this time. AutoCheck only reports on vehicles manufactured for US and Canadian markets.
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How do I contact Customer Service?
Please use our Contact Us form to contact Customer Service or call us directly at 800-822-3282 for assistance with your subscription. If you need help regarding a specific report you've ordered from AutoCheck, please be sure to include your VIN, Transaction ID and Order ID.
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